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South Asian Research Journal of Humanities and Social Sciences (SARJHSS)
Volume-8 | Issue-03
Review Article
Evaluating Crisis Response Performance: Metrics and Accountability
Alsawe Nafie Albadri Abdala
Published : May 5, 2026
DOI : https://doi.org/10.36346/sarjhss.2026.v08i03.001
Abstract
Effective crisis management requires not only operational readiness and responsive execution but also systematic evaluation of performance. Evaluating crisis response performance enables organizations to learn from past events, improve operational procedures, and enhance accountability. This theoretical paper examines frameworks, metrics, and accountability mechanisms for assessing crisis response performance. Drawing upon literature in public administration, disaster management, and performance management, it explores quantitative and qualitative indicators, including response time, resource allocation efficiency, stakeholder satisfaction, and adherence to protocols. The paper also addresses challenges such as data limitations, political influences, and contextual variability. Case studies highlight best practices and lessons learned from natural disasters, pandemics, and industrial crises. Recommendations focus on integrating performance measurement into crisis management planning, fostering transparency, and promoting continuous improvement to enhance organizational resilience and public trust.

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